Customer experiences investigation
I will conduct the investigation on points of customer contact in places where you sell your products and services. Based on individual interviews with clients, on-line sessions, in-depth interview or group workshops I will prepare a map of customer experience from being in a car showroom, insurance company’s office, hotel or customer service point. I will help you define the expectations, determine strength of interactions, estimate the risk of misseling and define the influence of customer service standard on the quality of experience and future shopping decisions of your clients.
Contact me and learn the detailsResponsible selling strategy
Based on the results of the audit I will prepare an analysis of the responsible selling process. I will define strengths and weaknesses of customer service standards, chances that come from individual approach towards building experiences as well as potential risks coming from unethical practises like misseling. I will train your selling personnel and define effective KPIs as well as communication strategy. And when the document is ready, I will help you to implement it.
Contact me and learn the detailsConsulting by the hour
If you want to discuss the quality of interaction between customers and your brand, take a better look at selling processes from an objective point of view or turn expectations and needs of your clients into real ation, yet you don’t know where to begin with, I am offering a collaboration in the form of a subscription. You give a specific number of hours you need, together we decide on the scope, contact form (1:1 sessions, on-line consultation, e-mails) and payments, and I provide tools, ideas and solutions for you and your team.
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My assurances
Do you want to know more on how our cooperation will look like? Not a problem. Below you can find details on what I provide.
1 We can meet face-to-face and have a cup of coffee or online.
2 You define what? and for when? while I advise on how? and why?
3 Together we define all the details (scope, form and deadlines).
4 I communicate with people, since I find them the most important part of everything.
5 I introduce you to the first conclusions of the White Leaf Point of View.
6 Our work is gaining momentum. We create!
7 We follow the trends, we gain from practices and innovations.
8 We shape the strategy, plan and project.
9 We consult the ideas with the Board and Management.
10 Voilà! We can show the world the final effect.
Water or tea?
Give me a shout and let’s talkPortfolio
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Dialogue sessions
I will run dialogue sessions with your stakeholders in formulas such as: individual consultations, group workshop, on-line sessions and in-depth interview. I can help you to define the goals of each session, range of engagement and classification of stakeholders.
Start-up
If you are looking for an investor for your idea, you want to develop an application, a social cooperative, a boutique with vegan food, a product for people with disabilities or a coffee shop with a fair trade certificate, and you do not know where to start, the following services are just for you.
Why should you read this blog?
You will find here answers to many questions e.g.: How to adapt business to climate change? How to support the Sustainable Development Goals? Why do responsible leaders focus on diversity? And how to build responsible growth strategies?